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News

Weekend and evening contact with Prolaxshop

- Tuesday 14 August, 2018

If you want to contact us outside of normal office hours, a good tip is to try to contact us direct via our mobile number - the landline numbers are always diverted to that phone, but diverted calls only show up as "diverted office call", making it impossible to call you back if we should miss you for any reason - missing a call is something we don't want to do, but it's sometimes unavoidable - especially when driving to and from tournament visits!



Alternatively, an e-mail or a message via our "contact us" form (now working again) will usually be answered within 24 hours of its being sent - depending on where we are at that time!



We look forward to hearing from you!

Jimalax PRIME - Mesh & Strings

- Thursday 26 July, 2018

Prolaxshop now has Jimalax PRIME Mesh & Strings in stock in all colours - problem is that our shop system is refusing to let us create or upload any new products at the moment!



So: if you would like to buy either PRIME Mesh or Strings, or both, please send us a mail, or ask us about it at a tournament - there are still plenty of chances to do just that!



Here's a bit of information about Jimalax PRIME:



PRIME Mesh:

Why should you buy PRIME Mesh? the new X-Weave construction makes it tighter and gives it more texture than any other mesh. Plus, the price is lower because Jimalax make it themselves. In the USA. Not in some foreign factory. Simple right?



 

X-Weave




  • Tighter weave. More texture. Less bagging.

  • All new crossover weave keeps the mesh tight.

  • Prevents your pocket from bagging out over time.

  • Hydrophobic yarns make the mesh weatherproof.



 



PRIME Strings:



The pocket is the single most important piece of equipment, and every component counts. PRIME Strings are the result of years of manufacturing expertise combined with on-field testing. Long story short, you’ll spend less time on pocket maintenance, and more time enjoying PRIME performance.



 



Sounds good, doesn't it?

The balls are back in town!

- Wednesday 04 July, 2018

Guess who just got back today

Them wild-eyed balls that had been away

Haven't changed that much to say

But man, I still think them cats are crazy!



 



(with apologies to Thin Lizzy)



New delivery of all colours now in stock - if you can't get what you want online, send us a mail and we'll make sure you get what you need! 

Lacrosse on

Cathy Reese at ..
  • Tournament Sales
    Tournament Sales

    When "ProLaxShop" is on tour we offer special tour services that you can choose from:

    • Pre order / delivery at tournament
    • Purchase on account

    Orders placed at a tournament are sent free of shipping charges subject to agreement.

  • Ready to ship within 24 h
    Ready to ship

    We aim to ship orders as soon as we can once payment is received - orders will normally be ready for shipment within 24 h after we have received your payment.

  • Free shipping > € 50 Germany
    Free shipping

    Except in the case of very large or heavy items, all orders over € 50 value shipped within Germany are send free of shipping fees. That same principle applies to orders from other EU countries over € 150 value. For further information please check our shipping information section

  • Service Hotline +49(0)2403-8818881
    Service Hotline

    A question about an order or any product? Just give us a call +49 (0) 2403 - 881 8881 or contact us by e-mail info@ProLaxShop.com. Friendly and helpful service available Monday - Friday 9 am to 7 pm, Saturdays - Sundays 12 am to 6 pm.

  • Secure Payment
    Secure Payment

    We offer 3D secure payment options by credit/debit card, secure payment procedures via PayPal or you can use your own direct online banking service. Our aim is to keep all payment transactions as secure as possible for your peace of mind.

  • Customer Service info@ProLaxShop.com
    Customer Service

    Have you got a question about sizing or lacrosse equipment in general? Just contact our customer service by phone +49 (0) 2403 -881 8881 or e-mail info@ProLaxShop.com and we will do our best to help you find the right product for you for your lacrosse-playing pleasure!

SHIPPING RATES

December 11th 2013:

We are now offering a flat-rate shipping method for the EU based on the cost of each order - the rates for which are listed below. Please scroll down the page for further general information about deliveries within the EU.

Shipping costs for orders up to € 50,00 to be delivered in Germany:

EUR 4.99

Orders over € 50,00 for Germany will now be sent free of charge except for Goals and other very heavy items where we have to pay a supplementary handling fee to our Shippers.

This extra cost will be advised at the time of order wherever possible.

Orders up to a value of € 150,00 for all other countries in the EU will be delivered for a shipping fee of:

EUR 9,99

Orders above € 150,00 for EU countries except Germany will be sent without shipping charges, except in the case of Goals /heavier items as mentioned above

This EU zone covers the following countries:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Hungary
Republic of Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

NOTE: Certain smaller items or smaller packages may be available to be shipped at a shipping cost lower than that listed above as they can be sent through the Postal system.

Please contact us for confirmation of this.

If in such a case you pay for your order by credit card, any excess shipping will be refunded to that same card after the goods have been shipped, otherwise we will confirm the correct shipping costs and total amount to be paid before you make your bank transfer or PayPal payment to us.

NOTE: As mentioned above - if you order certain larger items, your delivery may be subject to a fixed delivery charge instead of the delivery charges listed previously. Where this is the case, the fixed delivery charge will be clearly stated on the product information page.

This condition applies mainly to Goals for which (since October 2007) we have been charged an additional 35 Euro per item handling charge by our freight forwarders.

This charge will be applied even if your order has exceeded our “delivery free of shipping charges" ceiling of either 50 Euros for Germany or 150 Euros to other EU countries.

SHIPPING OUTSIDE THE EU
Please contact us to confirm shipping charges and tax arrangements for deliveries to any country outside the EU.

This covers shipments to countries such as Switzerland, Norway, Serbia plus other defined economic areas such as Gibraltar, the Channel Islands and the Canary Islands amongst others. Except in specially-agreed cases we will generally not ship goods to the USA as the sales agreement we have with our suppliers/manufacturers is for Europe only.

FREE SHIPPING
* Orders to be delivered to Germany with a total order value greater than EUR 50,00 normally bear no shipping charge**.

* Orders to be delivered to all other EU countries with a total order value greater than EUR 150,00 normally bear no shipping charge**.

**We reserve the right to charge a fee for shipping of extremely heavy or bulky items such as goals. This fee is currently 35 Euros per Goal/Lax Wall Rebounder and is charged directly to us by our freight forwarder.

VAT
All prices for merchandise and shipping rates shown on our website include the appropriate German rate of Mw.St. (sales tax) @ 7% for magazines or 19% for all other items.

DELIVERY TIMES
To work out how long it will take to get your stuff, add the availability of the item onto the delivery time.

* Normal delivery time 2-3 days.
* Delivery time for not in stock items 3-4 weeks.

Remember to check availabilities carefully if you order more than one item, as you will normally not receive any part of your order until all the items are available. In the case of pre-order or long availability items, it is recommended that you request separate deliveries as items become available (extra shipping cost at our discretion).

GUARANTEE & RETURNS
We kindly ask you to advise all guarantee requests and returns of merchandise by e-mail to before you ship them to us. You may be provided with a returns number, which will facilitate quick processing of your request.

Warranty returns are normally accepted subject to reasonable usage criteria and inside the time limits set by the equipment manufacturers which are generally 6 months from time of purchase. Please contact us if you have any questions.

Returns of unwanted purchases that are made within the Consumer Protection (Distance selling) Regulations online purchasing "cooling off" period of 7 working days after the receipt of the goods will normally be accepted.
The intention to return such goods should communicated to us in writing or by e-mail and the goods should be returned to us preferably unopened or at least unused with their original packaging intact wherever possible. Shipping costs for the return of unwanted purchase should normally be borne by the purchaser up to an order value of 40,00 Euros, thereafter the costs are borne by us. The total amount paid for the purchase (including any shipping costs) will be refunded to the purchaser within 30 days of the goods being safely received at our offices.

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