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News

Timing is everything - Prolaxshop is now on holiday until October 5th!

- Friday 18 September, 2020

In an attempt to recharge batteries and build up strength for the coming weeks and months, when exciting changes are going to be made to Prolaxshop and the way we deliver for our customers, I have decided to take a quick break.....



Unfortunately, for various reasons I have no-one available to deputise for me at the moment, so that means that although orders can still be placed and accepted, there won't be anyone around to pick them or pack them up to be sent from tomorrow (Saturday September 19th) until Monday October 5th!



Sorry about that!



That being said, I intend to keep answering e-mails during my absence and will also be available by phone - either mobile or (diverted) landline if you are really desperate, so I hope at least to be able to answer all of your questions whilst I am away from my desk, to save you having to wait too long to get help.



I realise that this doesn't sound much like a holiday to most of you, but as that's the way things have always been done since Prolaxshop came to life in 2003 or so (apart from the no deputy bit), maybe the difference won't be too difficult to cope with!



I wish all Prolaxshop customers and other visitors to our pages a very happy late summer!



See you again soon....



David Turner

Updated Apologies! (shop update)

- Thursday 23 January, 2020

 



Organisational issues have slowed down progress on our long-awaited new shop platform, so just in case we experience more technical problems with our current online shop system, I'd just like to remind you that you can always contact us by mail (or even by phone) so that we can help you with your order.



 



Our contact details are shown at the foot of each page in our shop - the e-mail address is <info@prolaxshop.com> and the telephone options are as follows:



 




  • +49 (0)2403 838 8283 (forwarding enabled when the office is unattended)

  • +49 (0)17 84 02 19 46 (mobile - best option outside of normal opening hours)

  • +44 0161 408 1129 (UK and worldwide via SKYPE as prolaxshop.co.uk)

  • +49 (0)2403 881 8881 (our "old" number) is still forwarding to our mobile phone, but only shows in the caller display as "call forwarded", so if we can't answer your call for any reason, we won't be able to call you back because we won't have access to the number you have called from - please try to use the mobile number above instead!



 



Our new shop platform is still under development and testing - the problems we have been seeing should soon be things of the past.



 



Thanks for your patience!

UPDATE: Tournament appearances 2020

- Thursday 23 January, 2020

Prolaxshop - probably not on the road for 2020 (update)



 



Because other things are more important!



 



Due to the effects of the Pandemic on all of our lives, it is unlikely that there will be many tournaments for Prolaxshop to appear at this year.



 



If there is any chance of getting something organised, I will let you all know - in the meantime, please stay safe, help as many people as you can and look forward to a reorganised life in the new "normal" sometime soon!



 



If you want to see ProLaxShop "live" at any other time, your best option for the moment is come to see us at our warehouse in Eschweiler-Dürwiss near Aachen...



All-comers are welcome, but please contact us before you travel to make sure we are going to be here ready to greet you!



We'll be seeing you!

Lacrosse on

Cathy Reese at ..
  • Tournament Sales
    Tournament Sales

    When "ProLaxShop" is on tour we offer special tour services that you can choose from:

    • Pre order / delivery at tournament
    • Purchase on account

    Orders placed at a tournament are sent free of shipping charges subject to agreement.

  • Ready to ship within 24 h
    Ready to ship

    We aim to ship orders as soon as we can once payment is received - orders will normally be ready for shipment within 24 h after we have received your payment.

  • Free shipping > € 50 Germany
    Free shipping

    Except in the case of very large or heavy items, all orders over € 50 value shipped within Germany are send free of shipping fees. That same principle applies to orders from other EU countries over € 150 value. For further information please check our shipping information section

  • Service Hotline +49(0)2403-8818881
    Service Hotline

    A question about an order or any product? Just give us a call +49 (0) 2403 - 881 8881 or contact us by e-mail info@ProLaxShop.com. Friendly and helpful service available Monday - Friday 9 am to 7 pm, Saturdays - Sundays 12 am to 6 pm.

  • Secure Payment
    Secure Payment

    We offer 3D secure payment options by credit/debit card, secure payment procedures via PayPal or you can use your own direct online banking service. Our aim is to keep all payment transactions as secure as possible for your peace of mind.

  • Customer Service info@ProLaxShop.com
    Customer Service

    Have you got a question about sizing or lacrosse equipment in general? Just contact our customer service by phone +49 (0) 2403 -881 8881 or e-mail info@ProLaxShop.com and we will do our best to help you find the right product for you for your lacrosse-playing pleasure!

SHIPPING RATES

December 11th 2013:

We are now offering a flat-rate shipping method for the EU based on the cost of each order - the rates for which are listed below. Please scroll down the page for further general information about deliveries within the EU.

Shipping costs for orders up to € 50,00 to be delivered in Germany:

EUR 4.99

Orders over € 50,00 for Germany will now be sent free of charge except for Goals and other very heavy items where we have to pay a supplementary handling fee to our Shippers.

This extra cost will be advised at the time of order wherever possible.

Orders up to a value of € 150,00 for all other countries in the EU will be delivered for a shipping fee of:

EUR 9,99

Orders above € 150,00 for EU countries except Germany will be sent without shipping charges, except in the case of Goals /heavier items as mentioned above

This EU zone covers the following countries:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Hungary
Republic of Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

NOTE: Certain smaller items or smaller packages may be available to be shipped at a shipping cost lower than that listed above as they can be sent through the Postal system.

Please contact us for confirmation of this.

If in such a case you pay for your order by credit card, any excess shipping will be refunded to that same card after the goods have been shipped, otherwise we will confirm the correct shipping costs and total amount to be paid before you make your bank transfer or PayPal payment to us.

NOTE: As mentioned above - if you order certain larger items, your delivery may be subject to a fixed delivery charge instead of the delivery charges listed previously. Where this is the case, the fixed delivery charge will be clearly stated on the product information page.

This condition applies mainly to Goals for which (since October 2007) we have been charged an additional 35 Euro per item handling charge by our freight forwarders.

This charge will be applied even if your order has exceeded our “delivery free of shipping charges" ceiling of either 50 Euros for Germany or 150 Euros to other EU countries.

SHIPPING OUTSIDE THE EU
Please contact us to confirm shipping charges and tax arrangements for deliveries to any country outside the EU.

This covers shipments to countries such as Switzerland, Norway, Serbia plus other defined economic areas such as Gibraltar, the Channel Islands and the Canary Islands amongst others. Except in specially-agreed cases we will generally not ship goods to the USA as the sales agreement we have with our suppliers/manufacturers is for Europe only.

FREE SHIPPING
* Orders to be delivered to Germany with a total order value greater than EUR 50,00 normally bear no shipping charge**.

* Orders to be delivered to all other EU countries with a total order value greater than EUR 150,00 normally bear no shipping charge**.

**We reserve the right to charge a fee for shipping of extremely heavy or bulky items such as goals. This fee is currently 35 Euros per Goal/Lax Wall Rebounder and is charged directly to us by our freight forwarder.

VAT
All prices for merchandise and shipping rates shown on our website include the appropriate German rate of Mw.St. (sales tax) @ 7% for magazines or 19% for all other items.

DELIVERY TIMES
To work out how long it will take to get your stuff, add the availability of the item onto the delivery time.

* Normal delivery time 2-3 days.
* Delivery time for not in stock items 3-4 weeks.

Remember to check availabilities carefully if you order more than one item, as you will normally not receive any part of your order until all the items are available. In the case of pre-order or long availability items, it is recommended that you request separate deliveries as items become available (extra shipping cost at our discretion).

GUARANTEE & RETURNS
We kindly ask you to advise all guarantee requests and returns of merchandise by e-mail to before you ship them to us. You may be provided with a returns number, which will facilitate quick processing of your request.

Warranty returns are normally accepted subject to reasonable usage criteria and inside the time limits set by the equipment manufacturers which are generally 6 months from time of purchase. Please contact us if you have any questions.

Returns of unwanted purchases that are made within the Consumer Protection (Distance selling) Regulations online purchasing "cooling off" period of 7 working days after the receipt of the goods will normally be accepted.
The intention to return such goods should communicated to us in writing or by e-mail and the goods should be returned to us preferably unopened or at least unused with their original packaging intact wherever possible. Shipping costs for the return of unwanted purchase should normally be borne by the purchaser up to an order value of 40,00 Euros, thereafter the costs are borne by us. The total amount paid for the purchase (including any shipping costs) will be refunded to the purchaser within 30 days of the goods being safely received at our offices.

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