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SHIPPING RATES
In most cases, we offer a flat-rate shipping method for the EU, the rates for which are listed below. Please scroll down the page for general information about delivery to the EU.
Shipping rates
Germany - EUR 7.99
BENELUX - EUR 14.99
Austria - EUR 14.99
Denmark - EUR 14.99
GB - EUR 19.99
France - EUR 19.99
Ireland - EUR 19.99
Sweden - EUR 21.99
Italy - EUR 21.99
Czech Rep. - EUR 25.99
Finland - EUR 25.99
Latvia - EUR 25,99
Estonia - EUR 25,99
Spain - EUR 29.99
Portugal - EUR 29.99
Poland - EUR 29.99
Slovenia - EUR 29.99
Slovakia - EUR 29.99
Hungary - EUR 29.99
NOTE: Certain smaller items or smaller packages may be available to be shipped at a shipping cost lower than that listed above.
Please contact us for confirmation of this. If in such a case you pay for your order by credit card, any excess shipping will be refunded to that same card after the goods have been shipped.
NOTE: If you order certain larger items, your delivery may be subject to a fixed delivery charge instead of the delivery charges listed above. Where this is the case, the fixed delivery charge will be clearly stated on the product information page.
This condition applies mainly to Goals for which (since October 2007) we have been charged an additional 35 Euro per item handling charge by our carriers, UPS.
This charge will be applied even if your order has exceeded our "free shipping" ceiling of either 200 Euros for German or 300 Euros for other EU country deliveries.
SHIPPING OUTSIDE THE EU
Please contact us to confirm shipping charges and tax arrangements for any country outside the EU.
This covers shipments to countries such as Switzerland, Norway plus other defined economic areas such as Gibraltar amongst others.
Except in specially-agreed cases we will generally not ship goods to the USA as the sales agreement we have with our manufacturers is for Europe only.
FREE SHIPPING
* Orders from Germany with a total order value greater than EUR 200,- normally bear no shipping charge**.
* Orders from all other EU countries with a total order value greater than EUR 300,- normally bear no shipping charge**.
**We reserve the right to charge a fee for shipping of extremely heavy or bulky items such as goals. This fee is currently 35 Euros per goal which is charged directly to us by our carrier; UPS.
Please contact us for further information.
VAT
All prices for merchandise and shipping rates shown on our website include the appropriate German rate of VAT (7% for magazines or 19% for all other items).
DELIVERY TIMES
To work out how long it will take to get your stuff, add the availability of the item onto the delivery time.
* Normal delivery time 2-3 days.
* Delivery time for not in stock items 3 Š 4 weeks.
Remember to check availabilities carefully if you order more than one item, as you will normally not receive any part of your order until all the items are available. In the case of pre-order or long availability items, it is recommended that you request separate deliveries as items become available (at extra shipping cost).
GUARANTEE & RETURNS
We kindly ask you to advise all guarantee requests and returns of merchandise by e-mail to before you ship them to us. You will be provided with a returns number, which will facilitate quick processing of your request.
Warranty returns are normally accepted subject to reasonable usage criteria and inside the time limits set by the equipment manufacturers which are generally 6 months from time of purchase. Please contact us if you have any questions.
Returns of unwanted purchases that are made within the Consumer Protection (Distance selling) Regulations online purchasing "cooling off" period of 7 working days after the receipt of the goods will normally be accepted.
The intention to return such goods should communicated to us in writing or by e-mail and the goods should be returned to us preferably unopened or at least unused with their original packaging intact. Shipping costs for the return of unwanted purchase should normally be borne by the purchaser. The total amount paid for the purchase (including shipping costs) will be refunded to the purchaser within 30 days of the goods being safely received at our offices.
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