Privacy Notice

ProLaxShop.com privacy notice

Last updated March 21, 2014

ProLaxShop.com knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes the privacy policy of ProLaxShop.com. By visiting ProLaxShop.com, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

Any personal information provided to or to be gathered by ProLaxShop.com is controlled primarily by :

Sport Drucks Eschweiler GmbH & Co KG (Dept. ProLaxShop)
Auerbachstr.12
52249 Eschweiler
GERMANY

Collection and Use of Personal Information About Customers
Information we gather from customers helps us personalise and continually improve your shopping experience at ProLaxShop.com. We use this information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to help improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

* Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
* Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses ProLaxShop.com. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at ProLaxShop.com if we cannot recognise you, we want you to be aware that these tools exist.
* E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from ProLaxShop.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please advise us by e-Mail.

* Information from other sources: we might receive information about you from other sources and add it to our account information. What About Cookies?

* Cookies are alphanumeric identifiers that we transfer to your computer hard drive through your Web browser to enable our systems to recognise your browser, personalise greetings and storage of items in your Shopping Basket between visits.
* The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of ProLaxShop.com's most innovative and useful features and we recommend that you leave them turned on.
* If you do leave cookies turned on, be sure to sign off when you finish using a shared computer. Click here for more information on how to sign off.

Does ProLaxShop.com share the information it receives? Information about our customers is an important part of our business and we are not in the business of selling it to others. ProLaxShop.com shares customer information only as described below and with Sport Drucks Eschweiler GmbH & Co KG Auerbachstr.12 52249 Eschweiler GERMANY and the subsidiaries which Sport Drucks Eschweiler GmbH & Co KG, controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. * Agents: we may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. May these agents have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the EU Data Protection Act. * Promotional offers: sometimes we send offers to selected groups of ProLaxShop.com customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences. * Business transfers: as we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Sport Drucks GmbH, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. * Protection of ProLaxShop.com: We release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of ProLaxShop.com. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice. * With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information. Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the EU Data Protection Act. How Secure Is Information About Me? * We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. * We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. * It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

What Information Can I Access?

ProLaxShop.com gives you access to a broad range of information about your account and your interactions with ProLaxShop.com. This list will change as our website evolves.

What Choices Do I Have?

* As mentioned above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such ProLaxShop.com features as the "My Account" area, and Customer Reviews.
* You can add or update certain information. When you update information, we usually keep a copy of the previous version for our records.
* If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of ProLaxShop.com and orders placed with ProLaxShop.com, and it is your responsibility to review them for changes.)
* The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Conditions of Use, Notices and Revisions

If you choose to visit ProLaxShop.com, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages and application of the laws of Germany. If you have any concern about privacy at ProLaxShop.com, please e-mail us a thorough description and we will try to resolve the issue for you. Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Related Practices and Information:

* Conditions of Use

Information You Give Us

You provide most of such information when you search buy, post, participate in a contest or questionnaire or communicate with customer services. For example, you provide information when you search for a product, place an order through ProLaxShop.com, provide information in My Account (and you might have more than one if you have used more than one e-mail address when shopping with us), communicate with us by phone, e-mail or otherwise, complete a questionnaire or a contest entry form, provide Reviews or employ other personal notification services such as ProLaxShop.com Delivers and ProLaxShop.com. As a result of those actions, you might supply us with such information as your name, address and phone number, your credit card information, details of people to whom purchases have been shipped (including address and phone number), content of reviews and e-mails to us, the personal description in your My Account area and financial information.

Automatic Information

Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers, the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), cookie number, products you viewed or searched for and any phone number used to call our customer services number.

Information from Other Sources

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily, account information, purchase or redemption information and page-view information from some merchants with whom we operates co-branded businesses for which we provide technical, fulfilment, advertising or other services and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.
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  • Tournament Sales
    Tournament Sales

    When "ProLaxShop" is on tour we offer special tour services that you can choose from:

    • Pre order / delivery at tournament
    • Purchase on account

    Orders placed at a tournament are sent free of shipping charges subject to agreement.

  • Ready to ship within 24 h
    Ready to ship

    We aim to ship orders as soon as we can once payment is received - orders will normally be ready for shipment within 24 h after we have received your payment.

  • Free shipping > € 50 Germany
    Free shipping

    Except in the case of very large or heavy items, all orders over € 50 value shipped within Germany are send free of shipping fees. That same principle applies to orders from other EU countries over € 150 value. For further information please check our shipping information section

  • Service Hotline +49(0)2403-8818881
    Service Hotline

    A question about an order or any product? Just give us a call +49 (0) 2403 - 881 8881 or contact us by e-mail info@ProLaxShop.com. Friendly and helpful service available Monday - Friday 9 am to 7 pm, Saturdays - Sundays 12 am to 6 pm.

  • Secure Payment
    Secure Payment

    We offer 3D secure payment options by credit/debit card, secure payment procedures via PayPal or you can use your own direct online banking service. Our aim is to keep all payment transactions as secure as possible for your peace of mind.

  • Customer Service info@ProLaxShop.com
    Customer Service

    Have you got a question about sizing or lacrosse equipment in general? Just contact our customer service by phone +49 (0) 2403 -881 8881 or e-mail info@ProLaxShop.com and we will do our best to help you find the right product for you for your lacrosse-playing pleasure!

SHIPPING RATES

December 11th 2013:

We are now offering a flat-rate shipping method for the EU based on the cost of each order - the rates for which are listed below. Please scroll down the page for further general information about deliveries within the EU.

Shipping costs for orders up to € 50,00 to be delivered in Germany:

EUR 4.99

Orders over € 50,00 for Germany will now be sent free of charge except for Goals and other very heavy items where we have to pay a supplementary handling fee to our Shippers.

This extra cost will be advised at the time of order wherever possible.

Orders up to a value of € 150,00 for all other countries in the EU will be delivered for a shipping fee of:

EUR 9,99

Orders above € 150,00 for EU countries except Germany will be sent without shipping charges, except in the case of Goals /heavier items as mentioned above

This EU zone covers the following countries:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Hungary
Republic of Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

NOTE: Certain smaller items or smaller packages may be available to be shipped at a shipping cost lower than that listed above as they can be sent through the Postal system.

Please contact us for confirmation of this.

If in such a case you pay for your order by credit card, any excess shipping will be refunded to that same card after the goods have been shipped, otherwise we will confirm the correct shipping costs and total amount to be paid before you make your bank transfer or PayPal payment to us.

NOTE: As mentioned above - if you order certain larger items, your delivery may be subject to a fixed delivery charge instead of the delivery charges listed previously. Where this is the case, the fixed delivery charge will be clearly stated on the product information page.

This condition applies mainly to Goals for which (since October 2007) we have been charged an additional 35 Euro per item handling charge by our freight forwarders.

This charge will be applied even if your order has exceeded our “delivery free of shipping charges" ceiling of either 50 Euros for Germany or 150 Euros to other EU countries.

SHIPPING OUTSIDE THE EU
Please contact us to confirm shipping charges and tax arrangements for deliveries to any country outside the EU.

This covers shipments to countries such as Switzerland, Norway, Serbia plus other defined economic areas such as Gibraltar, the Channel Islands and the Canary Islands amongst others. Except in specially-agreed cases we will generally not ship goods to the USA as the sales agreement we have with our suppliers/manufacturers is for Europe only.

FREE SHIPPING
* Orders to be delivered to Germany with a total order value greater than EUR 50,00 normally bear no shipping charge**.

* Orders to be delivered to all other EU countries with a total order value greater than EUR 150,00 normally bear no shipping charge**.

**We reserve the right to charge a fee for shipping of extremely heavy or bulky items such as goals. This fee is currently 35 Euros per Goal/Lax Wall Rebounder and is charged directly to us by our freight forwarder.

VAT
All prices for merchandise and shipping rates shown on our website include the appropriate German rate of Mw.St. (sales tax) @ 7% for magazines or 19% for all other items.

DELIVERY TIMES
To work out how long it will take to get your stuff, add the availability of the item onto the delivery time.

* Normal delivery time 2-3 days.
* Delivery time for not in stock items 3-4 weeks.

Remember to check availabilities carefully if you order more than one item, as you will normally not receive any part of your order until all the items are available. In the case of pre-order or long availability items, it is recommended that you request separate deliveries as items become available (extra shipping cost at our discretion).

GUARANTEE & RETURNS
We kindly ask you to advise all guarantee requests and returns of merchandise by e-mail to before you ship them to us. You may be provided with a returns number, which will facilitate quick processing of your request.

Warranty returns are normally accepted subject to reasonable usage criteria and inside the time limits set by the equipment manufacturers which are generally 6 months from time of purchase. Please contact us if you have any questions.

Returns of unwanted purchases that are made within the Consumer Protection (Distance selling) Regulations online purchasing "cooling off" period of 7 working days after the receipt of the goods will normally be accepted.
The intention to return such goods should communicated to us in writing or by e-mail and the goods should be returned to us preferably unopened or at least unused with their original packaging intact wherever possible. Shipping costs for the return of unwanted purchase should normally be borne by the purchaser up to an order value of 40,00 Euros, thereafter the costs are borne by us. The total amount paid for the purchase (including any shipping costs) will be refunded to the purchaser within 30 days of the goods being safely received at our offices.

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