Shipping & Returns

SHIPPING RATES

Last updated March 22nd 2017:

We offer a flat-rate shipping method for the EU based on the cost of each order - the rates for which are listed below. Please scroll down the page for further general information about deliveries within the EU and other countries.

Shipping fee for orders up to € 50,00 to be delivered to addresses in Germany:

EUR 4.99

Orders with a total value of over € 50,00 that are to be delivered in Germany will be sent free of charge except for Goals and other very heavy items where we have to pay a supplementary handling fee to our shippers.

Such extra costs will be advised at or shortly after the time of order.

Orders up to a value of € 150,00 for all other countries in the EU will be delivered for a shipping fee of:

EUR 9,99

Orders above € 150,00 for EU countries except Germany will be sent without shipping fees, except in the case of Goals /heavier items as mentioned above

This EU zone covers the following countries:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Hungary
Republic of Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

NOTE: Certain smaller items or smaller packages may be available to be shipped at a cost lower than that listed above as they can be sent through the postal system.

Please contact us for confirmation of this if you would prefer us to use the post instead of our standard carrier.

If in such a case you pay for your order by credit card or PayPal, any excess shipping charge will be refunded to that same card after the goods have been shipped, otherwise we will confirm the correct shipping fee and total amount to be paid before you make your bank transfer payment.

NOTE: As mentioned above - if you order certain larger items, your delivery may be subject to a fixed handling fee instead of the delivery charges listed previously. Where this is the case, the fixed handling fee will be clearly stated on the product information page.

This condition applies mainly to Goals/LaxWall Rebounders for which we are charged an additional 35 Euro per item handling charge by our freight forwarders.

This charge will be applied even if your order has exceeded our “delivery free of shipping charges" ceiling of either 50 Euros for Germany or 150 Euros to other EU countries.

SHIPPING OUTSIDE THE EU
Please contact us to confirm shipping charges and tax arrangements for deliveries to any country outside the EU.

This covers shipments to countries such as Switzerland, Norway, Serbia plus other defined economic areas such as Gibraltar, the Channel Islands and the Canary Islands amongst others.
Shipments including items exceeding 150cm packed length - for example: defense shafts or defence sticks, can currently not be sent to destinations outside the EU without incurring much higher shipping charges - we will contact you in such cases to discuss shipping options and cost implications before proceeding with your order.
Except in specially agreed cases we will generally not ship goods to the USA as the sales agreements we have made with our suppliers/manufacturers are for Europe only.

FREE SHIPPING
* Orders to be delivered to Germany with a total order value greater than EUR 50,00 normally incur no shipping charge**.

* Orders to be delivered to all other EU countries with a total order value greater than EUR 150,00 normally incur no shipping charge**.

**We reserve the right to charge a fee for shipping of extremely heavy or bulky items such as Goals or the larger Rebounders. This fee is currently 35 Euros per Goal/Lax Wall Rebounder and represents what is charged directly to us by our freight forwarder for the handling of oversized items.

VAT
All prices for merchandise and shipping rates shown on our website include the appropriate German rate of Mw.St. (sales tax) @ 7% for magazines or 19% for all other items.

DELIVERY TIMES
To work out how long it will take to get your stuff, add the availability of the item onto the delivery time.

* Normal delivery time 2-3 working days after the day of order.
* Delivery time for not in stock items up to 4 weeks, as in most cases such items have to be sourced in and shipped from the USA.

Remember to check availabilities carefully if you order more than one item, as you will normally not receive any part of your order until all the items are available. In the case of pre-order or long availability items, it is recommended that you request separate deliveries as items become available (extra shipping cost at our discretion).

GUARANTEE & RETURNS
We kindly ask you to advise all guarantee requests and returns of merchandise by e-mail to before you ship them to us. You may be provided with a returns number, which will facilitate quick processing of your request.

Warranty returns are normally accepted subject to reasonable usage criteria and inside the time limits set by the equipment manufacturers which are generally 6 months from time of purchase. Please contact us if you have any questions.

Returns of unwanted purchases made subject to the terms of EU Directive 1999/44/EC which includes an online purchasing "cooling off" period of 14 days after the receipt of the goods will normally be accepted.
The intention to return such goods should communicated to us in writing or by e-mail and the goods should be returned to us preferably unopened or at least unused with their original packaging intact wherever possible. Shipping costs for the return of unwanted purchase should normally be borne by the purchaser up to an order value of 40,00 Euros, thereafter the costs are borne by us. The total amount paid for the purchase (including any shipping costs if appropriate) will be refunded to the purchaser within 30 days of the goods being safely received at our offices.

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