Conditions of Use

Conditions of Use & Sale

Last updated March 21, 2014

Welcome to ProLaxShop.com. ProLaxShop.com and its affiliates provide access to the ProLaxShop.com website (the website) and sell our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the ProLaxShop.com website. By using the ProLaxShop.com website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future ProLaxShop.com service, you will also be subject to the guidelines and conditions applicable to that service.

Conditions Relating to Your Use of ProLaxShop.com

1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Account area of the website. ProLaxShop.com reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you

2. Privacy
Please review our Privacy Notice, which also governs your visit to ProLaxShop.com, to understand our practices.

3. Access to ProLaxShop.com
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. License for website access
ProLaxShop.com grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ProLaxShop.com. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ProLaxShop.com and its affiliates without express written consent. You may not use any Meta tags or any other hidden text utilizing ProLaxShop.com or its affiliates names or trademarks without the express written consent of ProLaxShop.com. Any unauthorised use terminates the permission or license granted by ProLaxShop.com. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of ProLaxShop.com as long as the link does not portray ProLaxShop.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any ProLaxShop.com logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not ProLaxShop.com, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only. You must not use the website for any of the following:

* for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
* to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam
* to cause annoyance, inconvenience or needless anxiety

6. Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. ProLaxShop.com reserves the right (but not the obligation) to remove or edit any content. If you do post content or submit material, and unless we indicate otherwise, you grant ProLaxShop.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant ProLaxShop.com and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to ProLaxShop.com, including the execution of deeds and documents, at the request of ProLaxShop.com. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to ProLaxShop.com: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable ProLaxShop.com policies or guidelines and will not cause injury or defence to any person or entity (including that the content or material is not defamatory). You agree to indemnify ProLaxShop.com and its affiliates for all claims brought by a third party against ProLaxShop.com or its affiliates arising out of or in connection with a breach of any of these warranties.

7. Defamation claims
Because ProLaxShop.com lists large numbers of products for sale on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, ProLaxShop.com operates on a notice and takedown basis. If you believe that any content on, or advertisement for sale on the website contains a defamatory statement, please notify us immediately. Once this procedure has been followed, ProLaxShop.com will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

8. Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ProLaxShop.com, its affiliates or its content suppliers and is protected by German and international copyright and database right laws. The compilation of all content on this website is the exclusive property of ProLaxShop.com and its affiliates and is protected by German and international copyright and database right laws. All software used on this website is the property of ProLaxShop.com, our affiliates or our software suppliers and is protected by German and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the website without ProLaxShop.com express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without ProLaxShop.com express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without ProLaxShop.com express written consent.

9. Copyright claims
ProLaxShop.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please let us know.

10. Trademarks
ProLaxShop.com, ProLaxShop,the ProLaxShop LOGO, ProLaxShop.COM, ProLaxShop.DE, ProLaxShop.CO.UK, Prolax, Euro-Lax and other marks indicated on our website are trademarks or registered trademarks of ProLaxShop.com or its subsidiaries (collectively ProLaxShop), in the European Union and/or other jurisdictions. ProLaxShop.com graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of ProLaxShop. ProLaxShop's trademarks and trade dress may not be used in connection with any product or service that is not ProLaxShops, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ProLaxShop. All other trademarks not owned by ProLaxShop that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ProLaxShop.

11. Our contract
When you place an order to purchase a product from ProLaxShop.com, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we have dispatched that product to you (the Dispatch Confirmation E-mail). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.



12. Returns
Please review our Returns Policy, which applies to products purchased from us. In addition to your 14-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of 14 days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns Policy.

13. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Despite our best efforts, a small number of the hundreds of products in our catalogue are mispriced. Rest assured however that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

14. Customs
When ordering goods from ProLaxShop.com for delivery to a non-EU country you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from ProLaxShop.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

15. Children
ProLaxShop.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use ProLaxShop.com only with the involvement of a parent or guardian

16. Electronic communications
When you visit ProLaxShop.com or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Your credit card details are entered on a secured page and they are transferred using SSL

17. Losses
ProLaxShop.com will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. ProLaxShop.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

18. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

19. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

20. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

21. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of Germany. You agree, as we do, to submit to the non-exclusive jurisdiction of the German courts.

22. Our details

ProLaxShop.com is the trading name for
Sport Drucks Eschweiler GmbH & Co KG, Dept. ProLaxShop.

This website is owned and operated by:
Sport Drucks Eschweiler GmbH & Co KG, Dept. ProLaxShop
Auerbachstr. 12
52249 Eschweiler
GERMANY

VAT Reg No.: DE 271051119
Register Court: Aachen
Register Number: HRA 76223

You can contact us by visiting www.ProLaxShop.com/contactus
Continue
  • Tournament Sales
    Tournament Sales

    When "ProLaxShop" is on tour we offer special tour services that you can choose from:

    • Pre order / delivery at tournament
    • Purchase on account

    Orders placed at a tournament are sent free of shipping charges subject to agreement.

  • Ready to ship within 24 h
    Ready to ship

    We aim to ship orders as soon as we can once payment is received - orders will normally be ready for shipment within 24 h after we have received your payment.

  • Free shipping > € 50 Germany
    Free shipping

    Except in the case of very large or heavy items, all orders over € 50 value shipped within Germany are send free of shipping fees. That same principle applies to orders from other EU countries over € 150 value. For further information please check our shipping information section

  • Service Hotline +49(0)2403-8818881
    Service Hotline

    A question about an order or any product? Just give us a call +49 (0) 2403 - 881 8881 or contact us by e-mail info@ProLaxShop.com. Friendly and helpful service available Monday - Friday 9 am to 7 pm, Saturdays - Sundays 12 am to 6 pm.

  • Secure Payment
    Secure Payment

    We offer 3D secure payment options by credit/debit card, secure payment procedures via PayPal or you can use your own direct online banking service. Our aim is to keep all payment transactions as secure as possible for your peace of mind.

  • Customer Service info@ProLaxShop.com
    Customer Service

    Have you got a question about sizing or lacrosse equipment in general? Just contact our customer service by phone +49 (0) 2403 -881 8881 or e-mail info@ProLaxShop.com and we will do our best to help you find the right product for you for your lacrosse-playing pleasure!

SHIPPING RATES

December 11th 2013:

We are now offering a flat-rate shipping method for the EU based on the cost of each order - the rates for which are listed below. Please scroll down the page for further general information about deliveries within the EU.

Shipping costs for orders up to € 50,00 to be delivered in Germany:

EUR 4.99

Orders over € 50,00 for Germany will now be sent free of charge except for Goals and other very heavy items where we have to pay a supplementary handling fee to our Shippers.

This extra cost will be advised at the time of order wherever possible.

Orders up to a value of € 150,00 for all other countries in the EU will be delivered for a shipping fee of:

EUR 9,99

Orders above € 150,00 for EU countries except Germany will be sent without shipping charges, except in the case of Goals /heavier items as mentioned above

This EU zone covers the following countries:

Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Hungary
Republic of Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
The Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom

NOTE: Certain smaller items or smaller packages may be available to be shipped at a shipping cost lower than that listed above as they can be sent through the Postal system.

Please contact us for confirmation of this.

If in such a case you pay for your order by credit card, any excess shipping will be refunded to that same card after the goods have been shipped, otherwise we will confirm the correct shipping costs and total amount to be paid before you make your bank transfer or PayPal payment to us.

NOTE: As mentioned above - if you order certain larger items, your delivery may be subject to a fixed delivery charge instead of the delivery charges listed previously. Where this is the case, the fixed delivery charge will be clearly stated on the product information page.

This condition applies mainly to Goals for which (since October 2007) we have been charged an additional 35 Euro per item handling charge by our freight forwarders.

This charge will be applied even if your order has exceeded our “delivery free of shipping charges" ceiling of either 50 Euros for Germany or 150 Euros to other EU countries.

SHIPPING OUTSIDE THE EU
Please contact us to confirm shipping charges and tax arrangements for deliveries to any country outside the EU.

This covers shipments to countries such as Switzerland, Norway, Serbia plus other defined economic areas such as Gibraltar, the Channel Islands and the Canary Islands amongst others. Except in specially-agreed cases we will generally not ship goods to the USA as the sales agreement we have with our suppliers/manufacturers is for Europe only.

FREE SHIPPING
* Orders to be delivered to Germany with a total order value greater than EUR 50,00 normally bear no shipping charge**.

* Orders to be delivered to all other EU countries with a total order value greater than EUR 150,00 normally bear no shipping charge**.

**We reserve the right to charge a fee for shipping of extremely heavy or bulky items such as goals. This fee is currently 35 Euros per Goal/Lax Wall Rebounder and is charged directly to us by our freight forwarder.

VAT
All prices for merchandise and shipping rates shown on our website include the appropriate German rate of Mw.St. (sales tax) @ 7% for magazines or 19% for all other items.

DELIVERY TIMES
To work out how long it will take to get your stuff, add the availability of the item onto the delivery time.

* Normal delivery time 2-3 days.
* Delivery time for not in stock items 3-4 weeks.

Remember to check availabilities carefully if you order more than one item, as you will normally not receive any part of your order until all the items are available. In the case of pre-order or long availability items, it is recommended that you request separate deliveries as items become available (extra shipping cost at our discretion).

GUARANTEE & RETURNS
We kindly ask you to advise all guarantee requests and returns of merchandise by e-mail to before you ship them to us. You may be provided with a returns number, which will facilitate quick processing of your request.

Warranty returns are normally accepted subject to reasonable usage criteria and inside the time limits set by the equipment manufacturers which are generally 6 months from time of purchase. Please contact us if you have any questions.

Returns of unwanted purchases that are made within the Consumer Protection (Distance selling) Regulations online purchasing "cooling off" period of 7 working days after the receipt of the goods will normally be accepted.
The intention to return such goods should communicated to us in writing or by e-mail and the goods should be returned to us preferably unopened or at least unused with their original packaging intact wherever possible. Shipping costs for the return of unwanted purchase should normally be borne by the purchaser up to an order value of 40,00 Euros, thereafter the costs are borne by us. The total amount paid for the purchase (including any shipping costs) will be refunded to the purchaser within 30 days of the goods being safely received at our offices.

TEXT_POPUP_PRODUCT_INFO_INFORMATION