To all of our customers and visitors:- with Christmas now behind us and the new year about to arrive, we wish all of you a very happy and successful 2015!
For further developments and information, please check our Prolaxshop.com Facebook page - we will be posting any information and updates we receive there to avoid filling this small "news" section with helmet safety bulletins!
As the CE certification of Cascade helmets was recently successfully attained, it should be assumed until further information is made available that the R Helmet and others comply with the appropriate European safety standards that enable them to be SOLD as "safe" for the purpose of their use and may therefore be used without any concern. The NOCSAE issue is purely of concern in America or for helmets bought there that are being used in Europe, although then only from an insurance perspective.
If after discussion there proves to be a need for remedial work to be done to Cascade helmets to ensure this issue is laid to rest, we will be contacting all of our customers with Cascade helmets to let them know what there is to do.
Rest assured we will support you in this situation. If you have any questions, please do not hesitate to get in touch with us.
This issue also applies to the Warrior Regulator helmet (also CE certified) and we are similarly in communication with Warrior to ensure any news can be made public in Europe as soon as there is anything further to report.
December 11th 2013:
We are now offering a flat-rate shipping method for the EU based on the cost of each order - the rates for which are listed below. Please scroll down the page for further general information about deliveries within the EU.
Shipping costs for orders up to € 50,00 to be delivered in Germany:
Orders over € 50,00 for Germany will now be sent free of charge except for Goals and other very heavy items where we have to pay a supplementary handling fee to our Shippers.
This extra cost will be advised at the time of order wherever possible.
Orders up to a value of € 150,00 for all other countries in the EU will be delivered for a shipping fee of:
Orders above € 150,00 for EU countries except Germany will be sent without shipping charges, except in the case of Goals /heavier items as mentioned above
This EU zone covers the following countries:
Republic of Ireland
NOTE: Certain smaller items or smaller packages may be available to be shipped at a shipping cost lower than that listed above as they can be sent through the Postal system.
Please contact us for confirmation of this.
If in such a case you pay for your order by credit card, any excess shipping will be refunded to that same card after the goods have been shipped, otherwise we will confirm the correct shipping costs and total amount to be paid before you make your bank transfer or PayPal payment to us.
NOTE: As mentioned above - if you order certain larger items, your delivery may be subject to a fixed delivery charge instead of the delivery charges listed previously. Where this is the case, the fixed delivery charge will be clearly stated on the product information page.
This condition applies mainly to Goals for which (since October 2007) we have been charged an additional 35 Euro per item handling charge by our freight forwarders.
This charge will be applied even if your order has exceeded our “delivery free of shipping charges" ceiling of either 50 Euros for Germany or 150 Euros to other EU countries.
SHIPPING OUTSIDE THE EU
Please contact us to confirm shipping charges and tax arrangements for deliveries to any country outside the EU.
This covers shipments to countries such as Switzerland, Norway, Serbia plus other defined economic areas such as Gibraltar, the Channel Islands and the Canary Islands amongst others. Except in specially-agreed cases we will generally not ship goods to the USA as the sales agreement we have with our suppliers/manufacturers is for Europe only.
* Orders to be delivered to Germany with a total order value greater than EUR 50,00 normally bear no shipping charge**.
* Orders to be delivered to all other EU countries with a total order value greater than EUR 150,00 normally bear no shipping charge**.
**We reserve the right to charge a fee for shipping of extremely heavy or bulky items such as goals. This fee is currently 35 Euros per Goal/Lax Wall Rebounder and is charged directly to us by our freight forwarder.
All prices for merchandise and shipping rates shown on our website include the appropriate German rate of Mw.St. (sales tax) @ 7% for magazines or 19% for all other items.
To work out how long it will take to get your stuff, add the availability of the item onto the delivery time.
* Normal delivery time 2-3 days.
* Delivery time for not in stock items 3-4 weeks.
Remember to check availabilities carefully if you order more than one item, as you will normally not receive any part of your order until all the items are available. In the case of pre-order or long availability items, it is recommended that you request separate deliveries as items become available (extra shipping cost at our discretion).
GUARANTEE & RETURNS
We kindly ask you to advise all guarantee requests and returns of merchandise by e-mail to before you ship them to us. You may be provided with a returns number, which will facilitate quick processing of your request.
Warranty returns are normally accepted subject to reasonable usage criteria and inside the time limits set by the equipment manufacturers which are generally 6 months from time of purchase. Please contact us if you have any questions.
Returns of unwanted purchases that are made within the Consumer Protection (Distance selling) Regulations online purchasing "cooling off" period of 7 working days after the receipt of the goods will normally be accepted.
The intention to return such goods should communicated to us in writing or by e-mail and the goods should be returned to us preferably unopened or at least unused with their original packaging intact wherever possible. Shipping costs for the return of unwanted purchase should normally be borne by the purchaser up to an order value of 40,00 Euros, thereafter the costs are borne by us. The total amount paid for the purchase (including any shipping costs) will be refunded to the purchaser within 30 days of the goods being safely received at our offices.